Registration

You must register with us before we can treat you. You can register with us over the telephone when you call us to book your first appointment.

Chaperone Policy

Please feel free to bring in your family member or friend during the examination for chaperone service and let your practitioner know your preferences of having a chaperone.

Facilities

Free street side car parking is available outside the clinic. Please check with us before your first appointment should you have any special access requirements.

Arriving for your appointment

Please arrive 10 minutes before your appointment time if you are attending for the first time. When you arrive, please report to reception. You will be directed to waiting area where your physiotherapists will meet you for your appointment.Our physiotherapists are highly qualified in working alongside with your needs at every step right from goal setting to reach the best outcome of your problems.

Compliments and Complaints

At Sri Sai Physiotherapy, nothing is more important than our patients. If you are happy with the service you have received please share your experience with your family, friends, colleagues and neighbours. We use your feedback to improve our service and continue to provide the best care and exceed your expectations. If for any reason, you are unhappy with the service please do not hesitate to email us at srisai@gmail.com . We take every complaint seriously and respond within 2 days and resolve the problem.

Cancellation Policy

At Sri Sai Physiotherapy, we are committed to deliver the best quality of care while striving for continuous improvement. Please try to keep up with your appointment to reach your goals. In the event of late cancellation, we would not be able to offer the slot to another patient as this slot is reserved for you. If you want to amend or cancel your appointment, please provide us with at least 24hours notice to do so. Late cancellations or appointments not attended without any warning may subject to charge you for the treatment session.

Initial Assessment

Your initial session will last between 30 minutes to 60 minutes depending on your problems. You may be asked to fill in an outcome form for future reference. The physiotherapists then takes time to listen to your story and give you a thorough examination to identify the root cause of the problem. Upon identifying the cause of the problem, our physiotherapist will explain it to you and help you with decision making. Our physiotherapist then will set up a treatment plan with you to correct the problem. You will have treatment started on your first visit so you could start your journey towards recovery.After your initial session, your physiotherapist may recommend you to have follow-up treatment sessions (if required). Follow- up treatment sessions may vary dependent on the nature of your condition. All treatment plans are tailored to individual needs aimed at relieving symptoms and improving function. Please remember to bring/wear appropriate clothing so that the physiotherapist can assess and treat the affected area.